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RIOTDESIGN

FAQ

Straight answers to the questions every owner asks.

How long does a website take?

Most sites launch in two to four weeks. A one-page launch site can go live in under two. The honest bottleneck is usually content — which is why we write it with you instead of waiting for it.

Do I own everything when it’s done?

Yes. Domain, hosting, site, source files, photos — registered in your name from day one. If we ever part ways, you lose nothing.

What if I already have a logo or a site?

Then we start from there. Plenty of projects are rescues and upgrades rather than from-scratch builds — we’ll tell you honestly what’s worth keeping.

Is AI content actually good enough to use?

Look at the showreel and judge for yourself — the music video, the pitch films and the mascots were all produced by our AI studio. You approve every frame before anything ships.

Why do you publish your prices?

Because hiding them only helps agencies. Published prices keep us fair and save everyone the awkward dance. Custom work still gets a flat written quote before we start.

What does the free 20-minute call cost me, really?

Twenty minutes. There’s no pitch deck and no pressure — sometimes the advice is “don’t hire us yet, do these two free things first.” We’d rather earn you later than burn you now.

Do you only work with entertainment businesses?

No — chefs, instructors, caterers, trades, retail. Entertainment taught us how to fight for attention; that skill transfers to every business.

Where do you work?

Milton, Burlington, Oakville, Halton Hills and the surrounding area in person; anywhere in Canada remotely.

How does payment work?

Half to start, half at delivery for fixed projects; monthly plans bill monthly and cancel anytime. Invoices come from the business, with HST, like grown-ups.

Can you work with my existing accountant / printer / developer?

Happily. We play well with the professionals you already trust — the plan just has to be shared, and we’ll do the sharing.


Plain-language glossary

The jargon, translated once and for all.

What is a domain vs. hosting?

The domain is your address (riotdesign.ca); hosting is the land the building sits on. You should own both in your own name — never through a vendor’s account.

What is Google Business Profile?

The free listing that powers the map results and the panel beside searches for your name. For a local business it’s the highest-return marketing surface on the internet.

What is local SEO?

Everything that makes you show up when someone nearby searches for what you do — your profile, reviews, photos, site speed and pages that say what and where in plain words.

What is schema / structured data?

Invisible labels in a website’s code that tell Google exactly what it’s looking at — your hours, prices, services, FAQs. This site uses it everywhere; it’s part of why launches rank.

What is a brand identity system?

The logo plus the rules around it — colours, fonts, layouts — so everything you print or post looks like one confident company instead of five different ones.

What is a content calendar?

A simple schedule of what gets posted when. The point isn’t creativity, it’s consistency — removing the daily decision is what keeps the streak alive.

What is break-even?

The revenue where a month stops losing money. Know it by heart and every pricing, hiring and spending decision gets simpler.

What is a care plan?

Monthly upkeep for a website — updates, backups, security and small changes — so it stays fast, safe and current instead of slowly rotting.

What is a conversion?

The moment a visitor becomes a customer: the call, the booking, the order. Every design choice on a business site should serve it.

What is a pitch film?

A short video that shows an idea as if it were already real — used to win investors, partners and permits before you spend on building.


Still deciding? The work argues best.
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A question we missed?

Call, text or email — a human answers, usually the one who’ll do the work.